Customer Service Representative

Qatar - Infrastructure - Public & Civil - Operations & Maintenance - Academic Bachelor

Feel free to contact

Elaine Nina S Gregorio, Account manager

Apply now

About this role

  • Understand customers needs and determine the appropriate course of action in line with agreed standard operating processes (SOPs) and policies;
  • Provide a high level of customer service as outlined within the agreed quality standards;
  • Remain professional at all times – positively influence the customers perception of emovis;
  • Ensure adherence to schedules – delivered hours and schedule hours adherence to be maintained on or above department targets;
  • Positively contribute to the development of policy and process through effective feedback and communication;
  • Comply to all Health and Safety and other regulations and highlight any issues as appropriate;
  • Work with a high degree of personal integrity, treating others with respect to promote a professional working environment;
  • Perform other work as required and assigned;
  • Contribute to overall department targets through achievement of Key Performance Indicators (KPIs);
  • Registering new accounts;
  • Administration of existing accounts (i.e. add vehicle, change of address);
  • Process payments over the phone;
  • Set recurring payments (e.g. direct debit) over the phone.

About you

  • School leaving certificate or equivalent;
  • Previous customer service/call centre experience desirable;
  • Ability to communicate effectively via telephone by utilising soft skills, active listening, and clearly speaking to customers;
  • Should be skilled in basic IT skills including Microsoft Office;
  • Ability to multi-task and with problem solving abilities;
  • Fluent English and Arabic essential.

Summary

  • Publication: PUB317691
  • Location: Qatar
  • Market: Infrastructure
  • Hours per week: 40
  • Branche: Public & Civil
  • Education level: Academic Bachelor
  • Area of expertise: Operations & Maintenance
  • Closing date: Saturday, October 30, 2021
Apply now

Feel free to contact

EG

Elaine Nina S Gregorio

Account manager Brunel Energy Qatar Doha

+974 44 666 275

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