Assuming ownership of a connectivity-related event from initiation to completion
Improve connectivity of remote devices via IPSEC/SSL VPN tunnels, DSS, etc.
Utilization of strong communication skills with local service, customer IT, and other groups involved in the Philips Remote Services (PRS) escalation process
Implementing best practices and process improvements while diagnosing problems, applying effective solutions and determining follow up actions
Resolving basic network and technical application problems
Being an ambassador of the Philips brand and by living the Philips Behaviors
Escalating unsolved problems to helpdesk organizations when needed
Communicate progress to project manager and leadership
3-5 years helpdesk/support experience preferred
Experience in Customer Services or Customer Relations
Good understanding of networking concepts (CCNA level preferred)
Communication and relationship management taking into account cultural and language differences
Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services. Join us today.
Why work through Brunel? We start with competitive rates, a comprehensive benefits package and a safe on-boarding process. With our industry insights and recruiter expertise, we are supporting projects and clients worldwide. With Brunel you gain experience and expertise, building on your skills and developing your career further.
Send me an email with the latest vacancies matching Customer Service Advocate - Georgia
Confirmation sent to