Customer Service Advocate

Georgia - United States - Life Sciences & Health Care - Health Care - Clinical - Secondary School

We’re hiring a Customer Service Advocate for a healthcare technology client for a 5 months contract in Alpharetta, GA

Feel free to contact

Diana Grodowski, Account manager

Apply now

About this role

Assuming ownership of a connectivity-related event from initiation to completion

Improve connectivity of remote devices via IPSEC/SSL VPN tunnels, DSS, etc.

Utilization of strong communication skills with local service, customer IT, and other groups involved in the Philips Remote Services (PRS) escalation process

Implementing best practices and process improvements while diagnosing problems, applying effective solutions and determining follow up actions

Resolving basic network and technical application problems

Being an ambassador of the Philips brand and by living the Philips Behaviors

Escalating unsolved problems to helpdesk organizations when needed

Communicate progress to project manager and leadership

About you

3-5 years helpdesk/support experience preferred

Experience in Customer Services or Customer Relations

Good understanding of networking concepts (CCNA level preferred)

Communication and relationship management taking into account cultural and language differences

What we offer

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services. Join us today.

About us

Why work through Brunel? We start with competitive rates, a comprehensive benefits package and a safe on-boarding process. With our industry insights and recruiter expertise, we are supporting projects and clients worldwide. With Brunel you gain experience and expertise, building on your skills and developing your career further.


  • Publication: PUB284837
  • Location: Georgia
  • Market: Life Sciences & Health Care
  • Hours per week: 40
  • Branche: Health Care
  • Education level: Secondary School
  • Area of expertise: Clinical
  • Closing date: Wednesday, December 16, 2020
Apply now

Feel free to contact


Diana Grodowski

Account manager Brunel Canada - Toronto

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