Customer Business Manager

Canada - Life Sciences & Health Care - Health Care - Project Management & Services - Professional Bachelor

We’re hiring a Customer Business Manager for our client, a leader in manufacturing and importing every day and specialty cheese. This is a permanent opportunity and involves traveling with the sales territory of Burnaby, East Vancouver, and Tri Cities in British Columbia. This is an exciting opportunity for a result driven individual who enjoys working in a fast-paced environment.

Feel free to contact

Chris Kapusta, Account manager

Apply now

About this role


To create and manage key account activity plans, lead initiatives with our major accounts, and to effectively manage the total customer relationship within an assigned territory effectively executing the regional sales department strategy to achieve the agreed upon revenue and volume targets. The selected candidate will perform the role of a Customer Business Manager with Retail Sales Coverage, while servicing custom-er accounts in the Burnaby, Tri-Cities and East Vancouver areas.


  • Track customer sales performance, identify variances vs. budget and develop and execute customer programs to deliver customer plan on volume, revenue and margin that are consistent with overall regional and national sales strategies.
  • Assist in the development and execution of regional sales strategies, ensuring that the strategies align with the overall business strategy and the National Sales strategy.
  • Use customer and consumer insight data to analyze and understand total customer and banner performance drivers and opportunities and make recommendations to the customer as per category management principles.
  • Participate in the annual and long-term business planning and strategy development process for the customer business accounts and the regional sales department.
  • Deliver against sales department KPI objectives as developed and communicated Sales Supervisor.
  • Proactively develop, negotiate, and implement trade spending investment and promotional plans to increase listings, distribution, share of shelf, and market share at both Customer Business accounts and major independent accounts.
  • Execute against company New Product Development targets.
  • Develop relationships with customer contacts to gain knowledge of customer business needs and ensure delivery of business plans.
  • Communicate activity and associated timing, volume, pricing, distribution targets to the Sales Supervisor/Customer Business Manager and Field Sales reps and monitor execution against activity.
  • Liaise with customer business team nationally to build on local successes and promote knowledge transfer and account synergies.
  • Liaise with Customer Service Manager and team including business updates for customer business accounts.
  • Deliver required forecast accuracy to minimize wastage and maximize service levels.
  • Monitor and control customer rebates and discounts, pricing, receivables, and deductions and ensure receivables and deductions are processed to within agreed levels as per Director, National Retail.
  • Perform timely administration of internal processes as well as team and resource management to create efficient internal processes.
  • Monitor and communicate up to date information on the market, retail pricing and competitive actions and threats.
  • Performs section relines to improve product placement, facings, product mix and holding power.
  • Effectively manages retail expenditures (expired-in-store and trade spending).
  • Effectively utilizes sales force automation tools with their day-to-day duties and interaction with customers.
  • Seeks out new business opportunities that meet guidelines.
  • Effectively manages collections and accounts receivable for all Independent customers.
  • Performs territory planning to maximize efficiency of sales call and delivery coverage.

About you

  • Ability to deliver account plans and retail sales objectives, including sales volumes and revenue, overall profitability of customer business account(s), service level achievement for targeted customers, selling expenses and trade spending.
  • Experience executing effective retail marketing initiatives.
  • Ability to execute creative incremental volume opportunities
  • Must have strong leadership (influencer) and interpersonal skills to form relationships internally and externally
  • Strong written and verbal communication skills as well as organizational skills to succeed in a fast-paced environment
  • Self-starter with ability to be resourceful, operate independently and prioritize multiple tasks
  • Must reside within proximity to the sales region, own a reliable vehicle, and possess a positive driving record for frequent customer travel

What we offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We’ll get you going while you get on with the job.

About us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.


  • Publication: PUB322004
  • Location: Canada
  • Market: Life Sciences & Health Care
  • Hours per week: 40
  • Branche: Health Care
  • Education level: Professional Bachelor
  • Area of expertise: Project Management & Services
  • Closing date: Thursday, November 11, 2021
Apply now

Feel free to contact


Chris Kapusta

Account manager Brunel Canada - Calgary

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