Customer Service Engineer

Bayern - Germany - Industry - Automotive - Project Management & Services - Academic Bachelor

Do you want to take the next step up in your career? Brunel gives you the chance to continually develop and improve with big-name clients across a broad variety of industries. Take that crucial career step today: Apply to join Brunel as a customer service engineer.

Feel free to contact

Pilar Remling, Account manager

Apply now

About this role

  • In this role you are responsible for installation, operation and maintenance support for BESS projects aswell as Troubleshooting for BESS problems, the coordination of Samsung SDIEU’s service partners and
    the technical training and consulting for customers
  • You respond to quality issues (Field/Customers/Partners) and defects and will visit our Customer sites,receive VOC, disassemble and repair defective products and respond to urgent issues at the very front
  • Additionally you will analyse all sorts of technical problems and defects, you will have to find the causeof defects and based on your ideas you will establish improvements to avoid future breakdowns
  • You will analyse defective products collected at our RMA Center and you will confirm who is liable forthe defect (Samsung, customer’s side or third party)
  • Also you manage all quality and customer service related requests
  • Last you will be responsible for reporting of quality issue states on a regular basis

About you

  • Bachelor or Master degree in Electronical Engineering or similar / equivalent education and experience
  • A minimum of three years of field experience, hands-on practice and knowledge about Energy StorageSystems and a general interest in related subjects like e-mobility
  • Wide knowledge about regulations and standards related to energy storage systems and gridconnection
  • Experience on Battery Inverter, Power Conversion Systems and/or Power Electronics incl. Experienceon renewable Energy such as PV, Wind, Grid connections
  • Smooth communication with customers with a positive attitude at all times
  • Willingness to travel (50%) internationally (Europe)
  • Valid driving license for EU
  • Excellent MS Office proficiency
  • Fluency in English and German

What we offer

Brunel's corporate culture is shaped by the diversity of our people and a commitment to mutual respect – between colleagues and on every level of the company. That includes a varied program of social get-togethers with your local Brunel team, but also regular feedback sessions with your account manager to discuss the challenges you face and your prospects for the future. Personally tailored training and development create ideal conditions to improve your skills and prepare yourself for future projects. At Brunel, indefinite employment contracts, 30 days' vacation, flexible work time accounts and employer-funded company pension programs are business as usual.

About us

To work for Brunel is to experience attractive work assignments, look forward to positive career prospects, enjoy the secure backing of a growing employer and explore the sheer diversity of the world of engineering. We have more than 40 offices and two development centers in Germany alone, and our 106 offices worldwide employ more than 12,000 people. To stand still is to fall behind, so stay on the move with Brunel!


  • Vacancy number: PUB173838
  • Location: Bayern
  • Market: Industry
  • hours per week: 40
  • Branche: Automotive
  • Education level: Academic Bachelor
  • Area of Expertise: Project Management & Services
  • Closing date: Friday, August 31, 2018
Apply now

Feel free to contact


Pilar Remling

Account manager Brunel Germany München

+49 89 35 88 23 0

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